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Problems that arise when creating a profile

Due to maintenance, making reservations is not available at this moment.

1. The character recognition box does not appear on the screen.

This problem happens with some browsers and has to do with the security settings.

Solutions:

  • Check the security settings in your browser. If they are set to ‘high’, it is possible that your browser does not allow character recognition boxes.
  • If you are asked whether you want to allow unprotected items, select Yes.
  • Download and install the browser Firefox. Open the website in this browser and try again.
  • Select ‘audio character recognition box’

Still not working? Then try creating your profile on another computer, e.g. at work, at a public library or in the Nationaal Archief reading room.

2. You see a message saying that the profile name and e-mail address are already known.

This happens when you accidentally click the Create Account button twice. Your profile has been created. You have received an e-mail with the information you need to activate your profile. If you see a message saying that only the username already exists, you will have to choose another username.

3. I tried to log in but now it says that I do not have sufficient access rights on this page.

This is a bug in the system. We are working hard to resolve it. If you click on 'My profile' in the top right-hand corner of the page, you will see that you are logged in as usual.

gahetNA is a website of the Society for the Nationaal Archief in cooperation with the Nationaal Archief and Spaarnestad Photo.
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